Last Updated on December 12, 2024 by Peter White
What do we ship?
All our items are shippable unless marked out of stock.
When do we ship?
All orders are processed within one business day and shipped the next day.
Where do we ship to?
We ship worldwide.
How do we ship?
All orders are shipped in discreet packaging, as shown below. No indication of contents is visible, and our return address will appear only on the parcel.
Australia Express Post is used for domestic orders. This is a premium next-day delivery service designed to give you extra peace of mind when your item is shipped. Your order is automatically covered by insurance as soon as it leaves our warehouse and is fully trackable online. Express Post also offers next-business-day delivery and secures with signature on delivery. If no one is available to sign for your delivery, a card will be left advising where the item can be collected.
Several carriers, including UPS, TNT, DHL, FedEx, and EMS, ship international orders, depending on your country. All offer reliable door-to-door delivery worldwide within 2 to 4 business days. Full tracking is provided for your follow-up, and a signature is required upon delivery. International insurance will cover your order and protect you against loss, theft, or damage. All paperwork, customs forms, duties, and taxes are handled to ensure your delivery arrives at your doorstep without any delays. We know different countries have various customs policies, so if you have any special requests or requirements, please let us know at the checkout.
Rates to ship?
Our rates are as follows:
Australia
Per shipment: $29.95
Spare Parts: $29.95
International
Per shipment: AUD 29.95
Spare Parts: AUD 29.95
How do you track an order that’s been shipped?
You will receive an email that contains your tracking number and carrier information.
Australian orders can be tracked directly at www.auspost.com.au/track.
International orders can be tracked through their respective carriers.
Instore pick-up option?
You can pick up your order from our store if you live in Sydney. Our hours of operation are Monday through Friday, 9 am to 5 pm, and Saturday, 9 am to 12 pm. Please call us before you intend to arrive.
Fast shipping?
Most orders will ship same day if received early enough within the day, however, Bondimedical cannot guarantee that service for every order placed online. If you need an order shipped same day to receive it by a certain date, you can speak to one of our customer agents on 1300 935 470.