Last Updated on January 17, 2026 by Peter White
What do we ship?
All our items are shippable unless marked out of stock.
When do we ship?
All orders are processed within one business day and shipped the next day.
Where do we ship to?
We ship worldwide.
How do we ship?
All orders are shipped in discreet packaging, as shown below. There is no indication of contents, and only our return address will appear on the parcel.
Australia Express Post is used for domestic orders. This is a premium next-day delivery service designed to give you added peace of mind when your item ships. Your order is automatically covered by insurance as soon as it leaves our warehouse and is fully trackable online. Our express post shipping also requires a signature upon delivery. If no one is available to sign for your shipment, a card will be left with instructions on how to collect the item from the nearest Post Office.
Several carriers, including UPS, TNT, DHL, and FedEx, ship international orders, depending on your country. All offer reliable door-to-door delivery worldwide within 2 to 4 business days. Full tracking is provided for your follow-up, and a signature is required upon delivery. International insurance will cover your order and protect you against loss, theft, or damage. All paperwork, customs forms, duties, and taxes are handled to ensure your delivery arrives at your doorstep without any delays. We understand that customs policies vary by country, so if you have any special requests or requirements, please let us know at the checkout.
Rates to ship?
Our rates are as follows:
Australia
Per shipment: $24.95
Spare Parts: $24.95
International
Per shipment: AUD 39.95
Spare Parts: AUD 39.95
How do you track a shipped order?
You will receive an email that contains your tracking number and carrier information.
Australian orders can be tracked directly at www.auspost.com.au/track.
International orders can be tracked through their respective carriers.
In-store pick-up option?
You can pick up your order from our store if you live in Sydney. Our hours of operation are Monday through Friday, 9 am to 5 pm, and Saturday, 9 am to 12 pm. Please call us before you intend to arrive.
Fast shipping?
Most orders ship the same day if received early enough; however, Bondimedical cannot guarantee this service for every online order. If you need an order shipped same-day to receive it by a certain date, please speak to one of our customer agents on 1300 935 470.